Janet T330
4 Contributions
Happy with Company
Ordered seeds, received in 2 days in ecopackaging. Good transaction.
Do not recommend
Do not recommend
Purchased over £30 worth of seeds and aside from coming less than stated on the website (luffa was supposed to have "Approximate number of seeds per packet: 15" ...
I only got about 4 seeds per packet...)
Most seeds didn’t germinate, absolute whaste of money
Phoebe R076
3 Contributions
Seed Purchase
I bought lots of seeds before Christmas this year from Chiltern & was delighted with their service.
Lost seeds
I sent for some seeds from Chiltern which were sent to the wrong address (absolutely no fault of the company). After contacting Chiltern, they answered the same day and offered to send out some new seeds to the correct address. Which they did, immediately. I can't fault them as their responses and professionalism was fantastic. Lovely bunch. Thank you Chiltern, I'll definitely be buying again :)
Fisher189
2 Contributions
Superb Customer Service
A most delightful, knowledgeable and professional staff who are very prompt in providing assistance.
Chiltern Seeds are very keen on providing high quality and organic seeds.
Highly recommended.
Amazing
Amazing, definitely recommend , lovely variety
Micheal611
3 Contributions
Phenomenal customer service
Phenomenal customer service.
Item was lost in the post and Chiltern were amazing at fixing the issue and really went above and beyond. I will not use another seed supplier now. 10/10
Totally unusable website
The website is frustratingly unusable, because the item sorting is tragically pathetic. It is quite impossible to find specific plant categories when you have thousands of seeds listed under "flowers" to give an example. Not to mention, more than half of the plants under "cacti" are not even cacti. It is likewise impossible to search for plants with bulbs, for example, or just "annuals". The category "houseplants" is just hilarious nonsense. Overwhelmingly even Ebay vendors shops are way more organised and usable. Which is why that is where I buy my seeds from, because I very simply can never find anything of interest on Chiltern Seeds, and doubtless they must stock a lot that is. But I can't find it. Epic fail.
Excellent
The selection of seeds on offer is second to none and their catalogue is a joy to read. Too tempting perhaps!
I've been a customer for many years and have always been more than satisfied with Chiltern's service and the quality of their seed.
This year I did have a couple of problems with rather variable seed but this resolved in a very satisfactory manner. I would commend their customer service team and highly recommend the company overall.
Written 05 September 2021
Stevens948
4 Contributions
Excellent growing instructions
Good quality seeds. (Yes, there are negative reviews about how few you get in a packet, but the website tells you how many to expect...) What's most impressive, though, is the Growing Advice: they don't shy away from telling you when seeds are hard to germinate (e.g. lemongrass), and their instructions have given me significantly better germination rates that other suppliers (e.g. their advice to cold-stratify echinacea).
Suzanna Sullivan
4 Contributions
Excellent range
Chiltern Seeds have been my go-to seed company for years and the range they stock is superb. Favourite part is getting a lucky dip once a year, where they offer a random assortment of seed packets at a cut price. A superb way to learn (provided they can ship to you).
Eva Berry
5 Contributions
My absolute favourite
I started using Chiltern only from feb 21. I absolutely love it. The selection is great and exquisite at times. The description and classification is clear. Number of seeds in a packet is stated clearly on the page, and i should say the quantities are very good: i am working on a huge garden from blank sheet, and find sometimes that i have too many seedlings. Germination is fantastic in most cases, unless it takes longer; some seeds are harder to germinate through their nature. I dont normally sow to compost though, i use a clear lidded plastic box and wet kitchen towels.
Shipping rates and prices are very fair. Packaging is eco friendly.
No client service for overseas customers
I made my order on December 1 2020. Due to new customs rules or something else I haven't got my order. Neither I've got a refund which was promised to me several times by email. Very disappointed especially because the sum wasn't big. Never met a client service like this.
Judith Morgan
5 Contributions
Wonderful customer service
I have ordered seeds from Chiltern seeds and not only do I appreciate the variety and quality of the seeds I am also grateful for their wonderful customer service. I had some problems with potting on my seedlings and they were very helpful, knowledgeable and prompt in answering my questions. They helped this new and nervous gardener and I cannot praise them highly enough.
Thank you Chiltern Seeds
I have used Chiltern Seeds for years. Lovely seeds with seriously good germination, really good reliable company. Today they have totally surpassed themselves. Last weekend I sowed my courgettes cucumbers and squash, on Wednesday the mice had had a dinner party and not a seed remained. I ordered replacement seed there and then, not expecting it for at least 10 days - it arrived this lunchtime - Friday! Seeds all replanted and covered this time. What an amazing company.